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Wheatley Group

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Support Available?

Available

Location
  • Postcode
    G1 1HL
  • Do you deliver services from this postcode?
    Yes
Neighbourhoods that services are delivered in
  • North East Glasgow
  • North West Glasgow
  • South Glasgow
Support provided
  • Benefits Advice
  • Money / Debt Advice
  • Crisis support inc Emergency Food
  • Housing and homelessness
Contact details
  • Phone number
    0800 479 7979.
  • Email
    info@wheatley-group.com
  • Website
    https://www.wheatley-group.com/
Follow us
  • Twitter
Location

25 Cochrane Street, Glasgow, UK

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Description

Owning or managing over 93,700 homes, Wheatley delivers award-winning services to over 210,000 people across 19 local authorities in Scotland.

Wheatley employs 2700 people directly and a further 2000 as joint owners of one of Scotland’s largest repairs and maintenance companies, City Building (Glasgow).

Group subsidiaries are united by a common commitment to excellence in all they do and a joint mission in 'Making Homes and Lives Better' for the people they work for and the communities in which they live.

Covid-19 Specific Support

We are doing everything we can to provide as wide a range of services as we can during the new national lockdown introduced on 5 January, 2021. The tighter restrictions and the over-riding need to limit the spread of the virus are, however, impacting some of our services. Our priority, as always, is to keep customers and our staff safe. Please remember we’re here for you 24/7 and will do everything we can to support you and your family through the challenges you’re facing as a result of the pandemic.

Our offices remain closed. Our housing, letting and factoring staff are working from home in line with government guidance. They are supporting customers daily in a wide range of ways by phone and online.

The safety of our customers and staff is our top priority and as a result we are concentrating on carrying out essential repairs where we can do so safely.

Our anti-social behaviour officers are working hard with housing officers and others to deal with issues that cause upset and alarm.

The new variant of Covid means there is a greater risk to staff working in narrow closes and stairwells, where it is more difficult to socially distance. As a result we’re having to pause our close cleaning services for safety reasons. A mobile team will respond to urgent issues customers might have. Customers should give us a call or talk to a staff member.

We will continue to make welfare calls to customers, and EatWell will continue to provide supermarket vouchers to vulnerable customers. Food parcels will be available for those who are unable to get out to the shops or use home delivery services.

If customers are finding it difficult to pay rent, or need support on Universal Credit, there are many ways we can help. Our housing officers, welfare benefits and fuel advisors are calling and supporting tenants and their families every day.

Referral Mechanism
  • Members of the public can contact us directly
  • Referral from partner organisations
Who can refer?

GHA; Cube or Loretto tenants

Exceptions

Tenants

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