Wheatley Group

We are doing everything we can to provide as wide a range of services as we can during the new national lockdown introduced on 5 January, 2021. The tighter restrictions and the over-riding need to limit the spread of the virus are, however, impacting some of our services. Our priority, as always, is to keep customers and our staff safe. Please remember we’re here for you 24/7 and will do everything we can to support you and your family through the challenges you’re facing as a result of the pandemic.

Our offices remain closed. Our housing, letting and factoring staff are working from home in line with government guidance. They are supporting customers daily in a wide range of ways by phone and online.

The safety of our customers and staff is our top priority and as a result we are concentrating on carrying out essential repairs where we can do so safely.

Our anti-social behaviour officers are working hard with housing officers and others to deal with issues that cause upset and alarm.

The new variant of Covid means there is a greater risk to staff working in narrow closes and stairwells, where it is more difficult to socially distance. As a result we’re having to pause our close cleaning services for safety reasons. A mobile team will respond to urgent issues customers might have. Customers should give us a call or talk to a staff member.

We will continue to make welfare calls to customers, and EatWell will continue to provide supermarket vouchers to vulnerable customers. Food parcels will be available for those who are unable to get out to the shops or use home delivery services.

If customers are finding it difficult to pay rent, or need support on Universal Credit, there are many ways we can help. Our housing officers, welfare benefits and fuel advisors are calling and supporting tenants and their families every day.