The helpline is open Monday to Friday, 9 am – 5 pm 

Telephone: 0141 345 0543


Twitter: @GlasgowCVS

Text: 07451 289255

The helpline is for members of the public seeking help, such as food delivery or mental health support, and for charities who need support with offering a service to communities.

The helpline is a partnership between Glasgow Council for the Voluntary Sector (GCVS), Volunteer Glasgow, Glasgow City Council and Glasgow Health and Social Care Partnership. Calls will be answered by staff from all these bodies, and from the Scottish Fire & Rescue Service.

The helpline has three main aims;

  • Helping people in need: Putting those who need help and support, in touch with a charity or community group in their area
  • Volunteers: Connecting people who want to volunteer with organisations and groups that are looking for extra help
  • Advice for charities and community organisations: Providing expert advice on the practical issues they face during the Covid-19 crisis, such as advice on HR, using digital methods of communication and accessing funding.

Bi-Lingual Helpline Volunteers

Are you bi-lingual and looking for a way to help the community in Glasgow at this time?

We are looking for people who are interested in supporting the community by answering calls on the Glasgow Community Response Helpline. We are particularly looking for people who speak languages other than English. This will help us support as many people as possible across the city.

At this stage we are looking for volunteers who are already connected with a Third or Public sector organisation that can vouch for them with a reference. If you are not currently connected to an organisation as a volunteer or employee then you can sign up for volunteering opportunities at

Volunteer call handlers will need access to a smartphone, and a laptop or tablet – both connected to reliable WiFi

To register your interest please complete this questionnaire.